Good to know

 

Cancellation policy

Due to current circumstances, we are granting new special cancellation conditions and offer you maximum flexibility in your booking. In case of a cancellation due to COVID-19, we have changed our cancellation conditions in your favour as follows 

Special cancellation conditions for bookings made before 01.03.2020 
You can rebook or cancel your booked trip writing up to 48 hours before the planned arrival.
The deposit already paid will be converted into a voucher. This voucher does not expire and can be redeemed at any later date.

 

Special cancellation conditions for bookings from 01.03.2020 onwards, which concern the period from 01.03.to 01.08.2020
We generally refrain from a deposit and grant a free cancellation up to 48 hours before arrival. 

 

Special cancellation conditions for bookings as of 01.03.2020 which concern the period from 01.08.to 08.11.2020 ,

A deposit of 30% of the total amount is only to be made for stays of 4 nights or more. In any case, the deposit already made will be converted into a voucher. This voucher does not expire and can be redeemed at any later date.

Cancellations up to 14 days before arrival are free of charge. 
Cancellation within 13 to 7 days before arrival will incur a fee of 50% of the total amount booked.
Cancellation within 6 to 1 day before arrival will incur a fee of 70% of the total amount booked.
In case of cancellation on the day of arrival and non-arrival we charge 100% of the total amount.
For early departure or late arrival we charge 70% of the booked stay.
 

Price information
The price includes a daily breakfast of organic products and the Brixen Card.  The indicated prices are per person and day. Plus local tax of Euro 2.30 per person and day, from 14 years.

 

Arrival / departure

Check In: whenever you like (rooms will be available by 2pm on the day of arrival at the latest).

Check out: within 11 am on the day of departure. Late Check out possible on request. 

 

Booking conditions and payment

For the binding booking, we require a deposit of  30%  of the total amount  by bank tranfer:

Bank account:
Haller KG of Teresa Pichler

Südtioler Sparkasse 

IBAN: IT66 W060 4558 2200 0000 5002 487

BIC: CRBZIT2B050

The remaining will be at departure day by cash, debit card and Maestro  or credit cards as Visa, MasterCard

 

Dogs

Also four-legged friends are welcome. The surcharge is 15,00 € per day without food.  No dogs are allowed in the corner suites.  In case there should be additional cleaning, we add an extra fee. 

 

1 night

We do accept one night overnights - only on short request, depending on availability.  Therefore we charge a supplement of 5,00 € per person. 

 

We are looking forward to seeing you!